Better sleep. Better health.

Telehealth Refund Policy

Purpose
To establish clear guidelines for refunds related to telehealth services, ensuring transparency and customer satisfaction while maintaining operational efficiency.

Policy

1. Eligibility for Refunds
    

   • Refunds may be issued in cases of technical failures preventing a successful consultation.

   • If a physician does not attend the scheduled appointment, the patient is eligible for a full refund.

   • Refunds are not available for completed consultations, except in cases of medical malpractice or service failure.

2. Requesting a Refund
    

   • Patients must submit refund requests within 7 days of the scheduled consultation.

   • Requests should be sent via email or through the platform’s customer service portal, including relevant details and supporting evidence.

3. Processing Refunds
    

   • Approved refunds will be processed within 10 business days.

   • Refunds will be issued to the original payment method used for the consultation.

4. Non-Refundable Situations
    

   • No-show patients who fail to attend their scheduled appointment without prior cancellation.

   • Requests made outside the 7-day refund request window.

   • Dissatisfaction with the physician’s medical opinion or treatment recommendations.

5. Dispute Resolution
    

   • If a refund request is denied, patients may escalate the matter by submitting a formal dispute through customer support.

   • Disputes will be reviewed by a designated compliance team, and a final decision will be communicated within 15 business days.

6. Policy Updates
    

   • This policy is subject to periodic review and updates. Any changes will be communicated through official channels.

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By using our telehealth services, patients agree to the terms outlined in this refund policy.